Frequently Asked Questions
Get answers to common questions about our home improvement services in metro Atlanta
General Questions
What areas do you serve in metro Atlanta?
We proudly serve Atlanta, Marietta, Roswell, Alpharetta, Johns Creek, Sandy Springs, Smyrna, Dunwoody, Brookhaven, Decatur, Kennesaw, Woodstock, and surrounding communities throughout the greater metro Atlanta area. If you're unsure whether we service your area, give us a call at (404) 797-8115.
Do you offer free estimates?
Yes! We provide free, no-obligation estimates for all our services including roofing, siding, gutters, decks, and more. We'll visit your property, assess your needs, and provide a detailed written estimate. Call (404) 797-8115 to schedule your free estimate.
Are you licensed and insured?
Absolutely. First Response Home Services is fully licensed and insured for your protection and peace of mind. We carry comprehensive liability insurance and workers' compensation coverage for all our team members.
Roofing Services
How long does a typical roofing project take?
Most residential roofing projects in Atlanta are completed in just 1 day. Larger homes or more complex roofs may take 2 days. We'll provide an exact timeline during your free estimate based on your specific project.
What types of roofing materials do you install?
We install premium laminate shingles and designer architectural shingles from top manufacturers including Atlas, Owens Corning, and GAF. Each manufacturer offers various styles, colors, and warranty options. We'll help you choose the best option for your home, budget, and aesthetic preferences.
Do you offer emergency roof repair services?
Yes! We understand that roof emergencies don't wait for business hours. We offer emergency roof repair services for leaks, storm damage, and urgent issues. Call (404) 797-8115 for fast response in the metro Atlanta area.
How often should I replace my roof?
In Georgia's climate, most asphalt shingle roofs last 20-30 years depending on the quality of materials, installation, and maintenance. Signs you may need a replacement include curling shingles, missing granules, leaks, or visible wear. We offer free inspections to assess your roof's condition and remaining lifespan.
How do I prepare my home for a roofing project?
Before we arrive, move vehicles from the driveway and garage, cover items in your attic, remove wall decorations that may be affected by vibration, and keep pets indoors during the work. We'll provide a complete preparation checklist before starting your project.
Payment & Warranties
Do you offer financing options?
Yes, we offer flexible financing options to make your home improvement project more affordable. We work with reputable lenders to provide competitive rates and payment plans. Contact us to learn about our current financing programs.
What payment methods do you accept?
We accept cash, checks, all major credit cards, and offer financing options. Payment terms will be clearly outlined in your contract before work begins. We never require full payment upfront.
What warranties do you offer?
We provide comprehensive warranties on all our work and materials. Manufacturer warranties vary by product—typically 20-50 years for roofing materials, with some premium products offering lifetime warranties. We also back our workmanship with our own guarantee to ensure your complete satisfaction.
Do you clean up after the project?
Absolutely! We thoroughly clean up all debris, nails, and materials after every project. We use magnetic tools to ensure no nails are left behind that could damage tires or hurt pets and children. All old materials are hauled away and properly disposed of.
Still Have Questions?
We're here to help! If you don't see your question answered here, give us a call or send us a message. We're happy to discuss your specific project and answer any questions you may have.