The fine print, in plain English
Privacy policy
Most privacy policies are written so nobody reads them. Ours has the official wording plus a plain-English note on every section, so you know exactly what happens to your information.
- Document
- Privacy policy
- Prepared by
- First Response Home Services
1877 New Kemp Rd, Marietta, GA 30066 - Questions
- (404) 797-8115 · info@myfrhs.com
- Includes
- Plain-English notes on every section
The short version
If you only read one part, read this.- We never sell your informationWe don’t sell, trade or rent it. Not to marketers, not to lead lists, not to anyone.
- We only ask for what we needEnough to call you back, schedule a visit and write your estimate.
- Your home stays privateProject photos go online only with your OK, with no house numbers.
- You’re in charge of itAsk us to show, fix or delete what we have. One call does it.
Information we collect
First Response Home Services (“FRHS,” “we,” “us”) respects your privacy. This policy explains how we collect, use and protect personal information from visitors to our website and from our customers in the metro Atlanta area.
Information you provide. When you contact us, request an estimate or use our services, we collect the information you give us, such as your name, email address, phone number, service address, details about your project, any photos you upload and anything else you choose to share.
Information collected automatically. When you visit our website, we may collect your browser type and device information, your IP address, the pages you visit and how long you stay, and the website that referred you.
What you type into our forms (your name, phone, email, the address of the home and what’s going on with it), plus the basics every website sees, like which pages you looked at.
How we use your information
We use the information we collect to respond to your inquiries, schedule services, prepare estimates, communicate with you about your project, improve our website and services, and send occasional updates about our services. You may opt out of updates at any time.
To call you back, set up your visit, write your estimate and keep you posted on your project. If we ever send updates about our services, you can tell us “no thanks” any time.
How we share it
We do not sell, trade or rent your personal information to third parties. We may share information only:
- with trusted contractors or suppliers who help us complete your project;
- with service providers that operate our website, forms and email on our behalf, and only so they can provide that service;
- when required by law, or to protect our rights, property or safety or that of others; or
- in connection with a merger, sale or transfer of our business.
We never sell it. The only people who see it are the ones helping with your project, the tools that run our website and forms, and anyone the law requires us to tell.
Cookies and website analytics
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. We use analytics services such as Google Analytics for this purpose. The address lookup on our estimate form is provided by Google Maps and is subject to Google’s privacy policy.
You can disable cookies in your browser settings, although some parts of the website may not work as intended.
Small files that help the site remember things and show us which pages get used, so we can make it better. You can turn cookies off in your browser. The address lookup on our estimate form uses Google Maps.
Photos of your home
We may photograph your property before, during and after our work to document its condition and the work performed. We publish project photos on our website or social media only with your permission, and we do not show house numbers or other details that identify you.
We photograph the job so you can see what we see. A project only goes on our website or social media with your OK, and never with house numbers or anything that identifies you.
How we protect it
We use reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We take sensible steps to keep your information safe. No website can promise perfect security, and we won’t pretend otherwise.
Links to other websites
Our website may link to websites operated by others, such as manufacturers or financing providers. We are not responsible for the privacy practices or content of those websites.
Some links go to other sites, like a shingle manufacturer or our financing partner. Their privacy rules are their own.
Your choices and rights
You may request access to the personal information we hold about you, ask us to correct inaccurate information, ask us to delete your information (subject to any legal requirements to keep it) and opt out of marketing communications at any time. To make a request, contact us using the information below.
You can ask what we have about you, ask us to fix it, ask us to delete it or stop any updates. Call or email and we’ll take care of it.
Children’s privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from them.
Our services are for adults. We don’t knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new “Last updated” date.
If we change anything, we’ll update this page and the date at the top.
Contact us
If you have questions about this policy or want to make a request about your information, contact First Response Home Services at (404) 797-8115 or info@myfrhs.com.
Questions, or want to see, fix or delete your information? Call or email and a real person will help.
Still have a question?
Call or email Chase. You’ll get a straight answer from a person, not a form letter.